Lazada vs. Shopee: Which is Better and Why?

If you’re from the Philippines, I’m sure that at one point, you, just like many others, got the #NasaLazadaYan and Shopee Baby Shark jingles stuck in your head. Who knows, maybe it’s still stuck in there up to this day.

I bet you probably catch yourself humming their melodies from time to time or even dancing to their beats. Did I guess that right? Well, you can admit it. I won’t judge.

I mean, it’s completely understandable to have those two jingles stuck in your head—because they’re not just any average jingles. They’re the jingles of the leading e-commerce platforms in the Philippines, so you have no escape from hearing them everywhere and suffering from LSS. 

In the first quarter of 2022, Shopee raked in a whopping estimate of 77 million monthly website visitors, while Lazada followed with about 39 million, making these two websites come in strong as the top 1 and 2 e-commerce platforms in the country when it comes to online traffic.

In the fourth quarter of 2021, Lazada generated a gross merchandise value amounting to 21 billion USD, while Shopee wrapped up the same year with 18.2 billion.

These two foreign-owned e-commerce platforms have been doing pretty well in dominating the Philippine e-commerce market, all thanks to Filipinos’ online shopping preference, which is buying from already established companies or brands.

Are you wondering which one between Lazada and Shopee is the better choice for you to shop for goods and products online? Are you trying to weigh the pros and cons of both websites?

If your answer to both questions is yes, then keep reading this article for a Lazada vs. Shopee review that should give you a gist of how these two shopping websites differ and coincide in numerous aspects of providing customers with service and convenience online.

User Interface 

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Image Source: Lazada

Who would want to shop on a platform that’s confusing to navigate?

If we’re talking user-friendliness, both Lazada and Shopee’s website and mobile app homepages are full of tools and features that make it easier for shoppers to navigate these platforms.

Similarities include a search bar, shopping cart, promotional banners, categories of products, and other links that will redirect users to specific places in the app or website once clicked, such as LazMall and Shopee Mall.  

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Image Source: Shopee

Three differences I noticed: 

  1. Lazada has a few tools that Shopee doesn’t, such as the track my order and customer care buttons at the top of the Lazada website.
  1.  Shopee’s product categories have photos attached to each one.
  1. Shopee’s website and app take a little longer to load than Lazada’s.

While Lazada and Shopee have a somewhat similar layout in terms of elements and placements, Lazada has a much neater or sleeker vibe thanks to its color scheme of blue and white, which is much easier on the eyes than Shopee’s orange color.

Many are also fans of Lazada’s minimalistic design with only a few promotional banners compared to Shopee, which makes Shopee’s design look cluttered. 

Product Range 

When shopping online, we need choices, choices, choices!

It’s only valid to expect that you can purchase any product from Lazada and Shopee as they are the leading e-commerce platforms in the country.

While you may think these two platforms have an identical range or variety of products, you’ll be surprised to know they don’t. In terms of product range, Shopee and Lazada are equally competitive in the e-commerce market.

However, I and many have noticed over time that purchasing bulky products like home appliances is better done on Lazada, and Shopee’s better for purchasing many small and obscure products like scrunchies or cosmetic products. 

It all comes down to the fact that Lazada has three wholly-owned warehouses that can store bulky products in the Philippines alone.

And that Shopee has more wholesalers and even has a wholesale feature that allows customers to buy products in large quantities and at a lower price.

Prices Promos and Sales

I’m sorry, Lisa, we aren’t all coming here to drop some money.

Shopee and Lazada have never been the kind to hold back when it comes to hosting big sales and promotions and giving their customers great discount deals and vouchers.

Both e-commerce platforms provide free shipping vouchers and discount promotions every month. But unfortunately for Lazada, Shopee’s Lowest Price Guaranteed feature makes Shopee the better cost-saving option.

Shopee’s LPG promises customers that Shopee’s prices are lower than their competitors and that they will give customers who can find the same product at a lower price from a list of Shopee’s approved competitors 1.2x the value of the price difference via Shopee Coins.

In Shopee, customers can also haggle with sellers through chat, which is yet to be possible in Lazada. So if you’re looking to buy more but spend less money, Shopee’s the platform you should go to for your orders.

Payment Options

In the wise words of Teddie Salazar, “Bigyan ng maraming options! Options! Options! Options!”

                 Lazada Payment Options

  • Cash on Delivery
  • Lazada Wallet
  • GCash
  • Credit/Debit Card
  • Installments

   Shopee Payment Options 

  • ShopeePay
  • SPayLater
  • Cash on Delivery
  • Linked Bank Account
  • Credit/Debit card
  • Online Payment
  • Seller Balance
  • Payment Center/E-Wallet
  • Over-the-Counter
  • TouchPay
  • Google Pay

With ten supported payment methods, while Lazada only has five, it’s already clear that Shopee’s the better e-commerce platform for users who want and need more options when paying for their orders. 

Delivery 

Sometimes all we wonder about is when we’ll get our orders.

If we’re talking about orders’ promised delivery time or Expected Time of Arrival, there isn’t that big of a difference between Shopee and Lazada. But when it comes to actual deliveries, many complain that Shopee’s too inconsistent while Lazada’s delivery fees are too high. 

Lazada has a logistics infrastructure setup, meaning they can hold and transfer several orders at once—making their delivery time shorter and more reliable but expensive.

On the other hand, Shopee gives its sellers flexibility and liberty in setting their shipping fees, allowing them to choose the cheapest available delivery options—and these options often have a longer delivery duration since they come at a low price. 

So if you’re willing to pay a little bit more for shipping because you want your order to arrive faster or on time, then Lazada’s the better option. But if you want to save and are patient enough to wait a few extra days, you should order from Shopee without a doubt. 

Order Tracking 

Mysterious isn’t such a sexy characteristic when it comes to our orders. 

While both Lazada and Shopee offer order tracking, Lazada has the edge because it offers an on-site tracking tool that provides quick, real-time and detailed status from its delivery service and logistics partners.

On the other hand, to track your orders in Shopee, customers need to go to the third party courier’s app or website. Therefore, order tracking on Lazada is less hassle and much more straightforward. 

Consumer Protection

We all want to be protected sometimes, you know?

To protect buyers from receiving non-authentic or fake products from their official malls, LazMall and Shopee Mall, Lazada and Shopee offer a generous money-back guarantee to their customers.

However, Lazada has an advantage over Shopee in this area because it promises customers five times their money back if they receive a non-authentic product from any shop listed in LazMall.

I believe this is and should be the case because the branded, authentic products in LazMall tend to be much more expensive than the ones in Shopee Mall.

But one thing that makes users prefer Shopee over Lazada is none other than its Shopee Guarantee program, which protects customers from fraudulent transactions, such as receiving fake products, by holding the payment to sellers until the buyer confirms the receipt of their order.

Shopee Guarantee applies to all Shopee sellers. I’ll also add that Shopee’s money-back guarantee applies to orders made from preferred sellers, not only Shopee Mall, making Shopee the better platform that provides customers with better protection. 

Return/Refund

When you know what you want, why would you settle for less?

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Image Source: Lazada

If you’re looking for friendly return/refund terms, Lazada’s the way to go. Lazada’s Easy Refund Policy has a return from delivered date coverage of 30 days for Lazmall orders (Delivered by Seller orders excluded) and 7 for orders from LazGlobal and Marketplace. 

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Image Source: Shopee

While Shopee also has a Return/Refund policy, Lazada’s is still significantly better because Shopee’s return coverage from the delivered date is only five days for Local Marketplace orders and only 7 for orders from Shopee Mall and Oversea Marketplace. 

Another reason that makes Lazada the better e-commerce platform in terms of return/refund service is that Lazada professionally handles all return/refund requests, unlike Shopee. Shopee encourages non-Shopee Mall sellers to settle complaints and disputes with buyers personally. 

Final Decision

Lazada vs. Shopee: Which is truly better?

If you read the review carefully, you’ll realize that these two e-commerce platforms are equally good at working with their pros and cons and providing customer service in their best possible ways.

In terms of User Interface, Order Tracking, and Return/Refund, Shopee’s service is yet to be on par with Lazada’s.

But Shopee has the upper hand over Lazada in terms of providing better Prices, Promos and Sales, Payment Options, and Consumer Protection. But when it comes to delivery options and product range, Lazada and Shopee are a tie. 

At the end of the day, if you want to know where you should shop for goods and products online, the most important things you should first figure out are: 

  1.  What kind of product/s you’re looking to buy?

(Pricey bulk items, Lazada; Affordable small items, Shopee) 

  1. Do you want to save or splurge? 

(Save, Shopee; Splurge, Lazada)

  1. How quickly do you want to receive your orders? 

(ASAP, Lazada; Willing to wait, Shopee)

There is yet to be a clear winner between the two platforms, so I highly suggest not shying away from shopping on both platforms but first asking yourself the questions I’ve listed above. 

While I’m sure that most of us are always looking to save when shopping online, we should always consider if our stinginess or desire to spend less can and will jeopardize the quality of the service for the products we want.

Thus, it’s best to compare the quality of Shopee and Lazada’s services—like delivery and order tracking—instead of focusing on just product prices. 

I hope you get the chance to use this Lazada vs. Shopee review to set your priorities and standards as a responsible online shopper and ultimately get the best shopping experience out of the top two e-commerce platforms in the Philippines. Happy shopping!

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